Unless a product comes damaged, we do not accept returns, refunds, or exchanges.

When you purchase our digital files, you are given immediate access and can’t return anything to us. If you feel unhappy with your purchase, please reach out. We do want you to be happy and continue to improve our products. If you are having trouble opening your file, please make sure you are extracting all zipped files before opening. You will get an error message otherwise.

Our Print & Ship items are made exclusively for you once you order. If there is a defect or an item is delivered damaged, however, please send us a photo of the damage, your order number, and a photo of the packaging to Camille@cknscratch.com. Requests must be submitted within 7 days of receiving the item. Returns are evaluated on a case-by-case basis. We’ll do our best to make it right. Unfortunately, we can’t control what happens once we turn our packages over to shipping companies.

Our Print on Demand (POD) products are make specifically for you as well. We only accept returns if the product is defective or damaged. Requests must be submitted within 7 days of receiving the item and include photos of the problem. Please send requests with your photo and your order number to Camille@cknscratch.com. Returns are evaluated on a case-by-case basis.

Please check the items in your cart before purchasing to make sure you are ordering what you intended. Sometimes people rush through and accidentally click the plus button for an additional recommended item instead of the “Add to Cart” bigger blue button. Unfortunately, since you have two more chances after you add items (1- when you view your cart and 2- at checkout), you are responsible for payment of all items. If you do notice a mistake on a print & ship item, contact us as soon as possible and we can at least send you your intended item with the other one to save you the additional shipping cost. There are no guarantees, however, as we strive to get your products out to you as quick as possible and we may have already shipped it.

If you have a question about a product before you purchase it, please email us and we’ll respond within 2 business days but usually much faster.

Checkout Information & Express Payments

Please review your contact and order information carefully before completing checkout. If you use an express payment option such as Apple Pay, your saved payment information may automatically fill or update the email address, billing address, or shipping address used for your order.

Please make sure the email address is one you currently have access to, especially when purchasing an instant download, as order confirmations and digital product information may be sent to the email address provided at checkout.

For physical products, please verify your shipping address before submitting your order. We ship to the address provided with the completed order. If a package is returned because the address provided was incorrect, incomplete, or undeliverable, we’re happy to resend it once the additional shipping cost is paid. Original shipping charges are nonrefundable.

If you choose not to have a returned package reshipped, we can refund the cost of the returned item once it is received back. Original shipping charges are not refunded.

Using Apple Pay or another express checkout option does not bypass these policies. Please review the information supplied by your payment method before completing your purchase.