Return, Refund, and Exchange Policy

At Chicken Scratch n Sniff, I want you to enjoy the products you purchase. Because many of my products are digital downloads, made to order, or prepared specifically for your purchase, returns and exchanges are limited.

Digital Downloads

Digital products are available for download after purchase and generally cannot be returned, exchanged, or refunded once delivered.

Please review product descriptions carefully before ordering. If you experience difficulty downloading, opening, or using a file, contact me at Camille@cknscratch.com.

If something is incorrect or defective, please reach out so I can help resolve the issue.

Physical Products

Physical products, including printed resources, notebooks, stickers, bracelets, gifts, and other merchandise, are generally not eligible for returns or exchanges due to a change of mind.

However, if your order arrives damaged, defective, incomplete, or incorrect, please contact me so I can help make it right.

Print & Ship and Print on Demand Products

Many printed products are created specifically for your order. For this reason, returns and exchanges are not accepted for changes of mind, incorrect selections, or other customer ordering preferences.

If your item arrives damaged, defective, or incorrect, please contact me for assistance.

Reporting an Order Problem

If there is a problem with your order, please contact Camille@cknscratch.com within 7 days of delivery when reasonably possible.

Include your order number, a description of the issue, and photographs of the product and packaging if applicable.

I will review the issue and determine an appropriate resolution, which may include a replacement, correction, or refund.

This reporting timeframe does not limit any rights or remedies available under applicable law.

Checkout Information and Express Payment Methods

Customers are responsible for verifying that their email address, shipping address, and other contact information are correct before completing a purchase. This includes information automatically supplied by express checkout services such as Apple Pay, PayPal, and other digital wallets.

Chicken Scratch n Sniff processes and fulfills orders using the information received at checkout. I am not responsible for errors in contact or delivery information supplied by customers or their selected payment providers.

Digital Downloads: Download links and order confirmations are sent to the email address provided at checkout. If an incorrect or outdated email address is supplied, I am happy to assist with locating your order and resending your download information to a verified email address. However, an incorrect email address alone is not grounds for a refund when the purchased digital product has been made available as ordered.

Physical Products: Orders are shipped to the address received at checkout. If an incorrect address is submitted, please contact me immediately. Address changes may be possible before an order ships, but cannot be guaranteed. Additional shipping charges may apply if an order must be redirected or reshipped due to incorrect information supplied at checkout.

If Chicken Scratch n Sniff makes an error in processing your order, I will work to correct it.

Nothing in this policy limits rights or remedies available under applicable law.

Order Changes and Cancellations

Please review your cart carefully before completing checkout.

If you notice an ordering mistake, contact me as soon as possible. I may be able to correct or cancel your order before processing or production begins.

Once an order has entered production, shipped, or been delivered digitally, changes or cancellations may no longer be available.

Questions or Concerns

If you have questions about a product before purchasing or need assistance with an order, please email Camille@cknscratch.com.

I generally respond within two business days, excluding weekends and holidays.