Market FAQs

Answers to the most frequently asked questions about my Market and products.

1. Click on the product you are interested in from my Market. This will bring up further details about the product as well as a way to add it to your shopping cart. Remember, you can click on the different photos to get more views of each product.

(The following screenshots are from a desktop. Mobile will differ slightly, however, the steps are the same)

2. Use the blue button to add the item to your shopping cart (coral on the examples above). Once you add an item to your cart, a blue button will appear in the right corner of your page or if you are on mobile, at the top of your page.

3. When you are ready to check out, click on the blue shopping cart button. This will bring you to a page to review all items in your shopping cart and allow you to make any necessary adjustments.

4. If you decide you no longer want something, you can click on the X on the left side of the product. When you are ready, click the blue “Checkout” button to buy your items.

On the Checkout page, there are two places you can enter a discount or promo code: Either when you are on the Payment box or underneath your products on the Order Summery. Enter you code inside the box then click “Apply.” You will then be able to see the discount given. Finish filling out the required information in each box then click Purchase to finish your order.

• Please Note: If you wish to receive the advertised discount at the time, you must enter it into the Discount Code box and push apply. Adjustments will not be made after purchase.

Once your order is complete, you will be taken to a page with the option to download your products right away. You will also be sent an email so you can download your products later. You will be sent two emails: one confirming your purchase and another one with your download links. Please Note: These links are good for 24 hours only. Don’t worry though! If you need a new link, simply reply back to your order email and I will send you a new link.

Unfortunately, no. Please see our refund policy for further details and what to do if an item arrives damaged or is lost in the mail.

Absolutely… when it’s a digital file that you purchased yourself. All you have to do is email me letting me know which product update you are in need of with the email address you bought it with. Please note, this only applies to products you have actually purchased, not bonus products or giveaway items.

A limited time download link protects us from thieves. If you missed your download, we can absolutely send you a new link. Reply back to the email you received with the download link or email us at Camille@cknscratch.com and we’ll get you a new link within 48 hours.

The best way to access the file always is to save it to your device. That way you never have to worry and you can print it whenever you want.

Subscribe to our weekly Market emails for the all the latest discounts, sales, and product releases.

Most of my files are in pdf form which means you need Adobe to access them. Head over here to make sure you have the latest update. I recommend not installing the extras that come with Adobe- just Adobe itself. If you have Adobe and keep getting an error- try another browser, use a computer instead of a mobile device, or make sure your settings aren’t preventing it from opening.

Some products in my Market are also zip files (compressed). This means you need to unzip it before you can access the file. If you don't unzip it, you will get an error message. Often zip files will open in a new window. You may have your browser set to block new windows from opening so you will need to allow this site to open a new window in order to download it. To read more about how to unzip a file, please see this site. Note: It’s easier to unzip a file on a computer than on a mobile device. You may need an additional app to unzip the file on a mobile device.

Yes! That is the only exception to emailing my products. If you desire to get your product printed at a professional copier, you may email them your digital file or upload it on their site to be printed. Please Note: If you plan on printing more than 30 copies to give out to others, you MUST request permission first. Email me and we will work something out.

Sorry, no. You can print a copy to give to a friend as a gift but you can not email the file. Please remember the following:

• You may print your product multiple times for personal use. 

• My files CANNOT be given to anyone else. You can give a printed copy but not the actual digital file.

• In order to own a digital file it must be purchased.

• You CANNOT email a file to anyone else for the purpose of giving it or sharing it with them. It must be purchased.

• DO NOT post my files or the images found with it on a blog, website, cloud drive, or anything similar.

• DO NOT change my files in any way. It is against the law.

• DO NOT use all or part of my files for commercial use in any way.

The intended use of any of my products is for personal use only. Any abuse of this is not allowed. Please Note: If you plan on printing more than 30 copies to give out to others, you MUST request permission first. Email me to work something out.